Health Commissioner announces benchmark updates for Ballad’s COPA agreement

Tennessee Health Commissioner Dr. Ralph Alvarado announced updates to the terms Ballad Health must abide by to receive their Certificate of Public Advantage for its health care operations and their access.

The changes come six months after a published report said Ballad had lower scores on state standards agreed to in the original COPA plans; those included failure to meet benchmarks for infections, speed of emergency room operations, mortality and patient satisfaction.

Alvarado said revisions developed along with the Attorney General’s office took more than a year to complete and are a model for health care to make sure providers get it right. The changes include implementing pass or fail scores for transparency with the public, a heightened response to quality improvements and utilizing more Medicare and Medicaid standards.

The complete statement regarding the COPA updates for Ballad can be found by clicking here.

(IMAGE: Pixabay / M. Brun)